Answers
Jul 12, 2017 - 10:57 AM
Hi Nigel,
Simply follow the Exclude process and the device will be reset to defaults.
Simply follow the Exclude process and the device will be reset to defaults.
Jul 12, 2017 - 12:21 PM
I've tried that many times. But I'm unable to get the LED to flash slowly.
Iââ¬â¢m using a USB Z-Stick gen5. I bring the stick close to the switch, hold the stick button down for 2 secs so its in exclusion mode with orange light flashing. I then hold down the pairing button on the Secure switch. The Stick fails to confirm exclusion and times out and the Switch led refuses to flash slowly.
I've tried many times.
This is why I was asking for a way to factory reset it.
Iââ¬â¢m using a USB Z-Stick gen5. I bring the stick close to the switch, hold the stick button down for 2 secs so its in exclusion mode with orange light flashing. I then hold down the pairing button on the Secure switch. The Stick fails to confirm exclusion and times out and the Switch led refuses to flash slowly.
I've tried many times.
This is why I was asking for a way to factory reset it.
Jul 12, 2017 - 01:26 PM
For support and help with products purchased from Vesternet it's best to raise a Technical Support request using the form at http://www.vesternet.com/help One of our Technical Support team members will be glad to assist you further!
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